Which documents are needed when reporting a claim?

The attachments needed for travel illness or accident

• receipts of medical expenses, medicines, and prescriptions
• in serious cases medical reports and certificates
• in case of crime, a police report of the incident

• receipts, or invoices of medical expenses
• Dentist's statement of dental care already performed, or treatment proposal, and a cost estimate of necessary treatment

• in case of glasses broken in a travel accident, the receipt of new eyeglasses
• in the assignment insurance, the prescription for both old and new eyeglasses if eyesight has changed during the assignment

• documents of original journey
• medical certificate indicating the reason for the cancellation
• a certificate of the travel expenses and tickets compensated by the tour operator or airline or a document why compensation has not been paid
• Extract from the population register to clarify the family connection, if the cancellation results from the illness, injury or death of a close relative

• documents of original journey
• certificate of the reason for the interruption
• receipts of extraordinary travel and accommodation expenses
• Extract from the population register to clarify the family connection, if the interruption results from the sickness, injury or death of a close relative 

• documents of original journey
• receipts of extraordinary travel and accommodation expenses
• documentation of the cause of the missed departure (f.ex. certificate of delay from the transport arranger)

• A police report of an offence if the case involves a crime
• If your checked-in luggage is delayed or damaged, attach a certificate issued by the carrier (e.g. airlines use Property Irregularity Report, so called PIR-report)
• purchase receipt, guarantee certificate, repair bill or other such account of the amount of loss

• Death certificate
• Post-mortem report stating the cause of death
• Beneficiaries' personal details, documentation to verify the identity of each beneficiary and the guardians of underage beneficiaries and a report on family relations (similar to estate inventory)
• An extract from the Population Information System for each of the beneficiaries
• If the cause of death was illness, previous epicrises/medical history